Our Programs
Execute Strategy. Lead Change. Make an Impact.
Transformational leaders know how to encourage, inspire and motivate employees. Now you can become a more impactful leader and take your business to the next level. Perform in ways to create meaningful change, gain the tools to discover your purpose, and maximize your potential. This program empowers you to take bold actions to advance yourself, your team, and help shape your organization’s future success.
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About the Program – Enroll Today! – Curriculum – Zschool Instructors
About the Transformative Leadership Program
The Southwestern Law School Transformative Leadership Program offers you practical advice to move beyond transactional terms to reach true, transformational outcomes. Understand the differences between tactical, strategic and transformative leaders and the importance of facilitating organizational collaboration that can help drive your vision forward. Learn to inspire employees to strive beyond normal expectations. Discover how to change siloed business dynamics to unleash innovative strategies to stay ahead of the curve and bring everyone together to work toward a shared vision.
Enroll Today!
8 Modules Online ($4,995)
Rolling Admission - Start Anytime
- Self-paced
- Workbooks, eBooks & all course materials
- Interactive discussion boards
Transformative Leadership Curriculum
Transformative leaders inspire people to achieve extraordinary results. You'll learn a variety of leadership topics and critical skills to navigate a turbulent environment, innovate your organization, and emerge with a competitive advantage. Develop a deeper sense of purpose as industry leaders and top academic faculty help you explore skills, attributes, and essential leadership traits. This thought-provoking program also includes the Transformative Leadership Ultimate Toolkit with OVER 50 workbooks, strategic plans, assessments, templates, activities, eBooks, and cultural posters.
Improve your ability to guide strategic decisions, shape workplace culture, reposition the core business, and create new sources of growth, as you learn to think critically during a time when so many models and principles no longer apply.
Improve your ability to guide strategic decisions, shape workplace culture, reposition the core business, and create new sources of growth, as you learn to think critically during a time when so many models and principles no longer apply.
Module 1 - The Radically Changing Nature of Leadership
Understand the common leadership skills and traits of history’s great leaders while seeking inspiration, establishing role models and uncovering insightful tools.
- Explore “old-school” leadership, from the 1900’s to the launch of the world wide web.
- Discover how the pre-pandemic world was already chaotic and how to embrace the new normal.
- Identify the tools needed to lead during a global pandemic.
Module 2 - The Leader's Toolkit 1
Recognize the characteristics of human motivation, and discover what actually motivates people to stay engaged in their daily work and put forth their best efforts.
- Optimize motivation with purpose, transformative cultures and organizational approaches.
- Learn how to cultivate a deliberately developmental culture.
- Understand the benefits and challenges of a microenterprise.
- Learn ways to improve your organization’s holacracy.
Module 3 - The Leader's Toolkit 2
Be a changemaker in today’s world, when historically, self-appointed and socially-conscious grassroots leaders have been known spark the most change.
- Uncover the approachable authority of revolutionary and political leaders.
- Review case studies of effective and ineffective use of power and influence.
- Develop a leadership skillset from the world of professional sports.
Module 4 - The Leader's Toolkit 3
Expand your digital transformation when you incorporate digital technology in all areas of business to meet changing industry needs and market requirements.
- Uncover the effectiveness of Innovation Theater vs. Genuine Innovation.
- Explore the frameworks of the 3 Horizons of Growth.
- Empower your individuals and teams by taking a human-centered design approach.
- Learn to accelerate open innovation and utilize an open-source economic model.
- Discover how top leaders stay adaptable and flexible by practicing agile methodology.
Module 5 - Personal Leadership
Develop and utilize positive leadership traits when you set realistic goals, get organized, and hold yourself accountable, helping you to become a better mentor.
- Learn the difference between being confident or overconfident.
- Uncover the benefits of a “T-shaped” employee and the increasing demand in the workplace.
- Discover ways to ensure your own expertise doesn’t blind you.
- Empower accomplished individuals to step up as leaders.
Module 6 - The Socially Conscious Leader in the ESG Era
Grow your abilities as a socially conscious leader and ensure your business operations are lead with accountability, transparency and consideration of the environment.
- Explore the new charter of the Business Round-table.
- Understand what defines a Certified B corporation.
- Learn how to involve your team and lead social ventures at your organization.
Module 7 - Leadership for the Future of Work
Build strategies to help your team adjust to a new work environment while improving the internal structure of your business and maintaining productivity.
- Learn to lead and motivate a remote workforce.
- Discover the best ways to work alongside technology.
- Strengthen your resilience and adaptability in times of uncertainty, disruption and adversity.
- Cut through the “crisis fog” using practices to maintain focus, clarity and stamina.
Module 8 - Creating Your Own Transformative Leadership Plan
Reflect on your journey of leadership strategies and innovation frameworks and develop a plan of action to take back with you to implement immediately in your organization.
- Discover how to align your skill-set with optimal professional opportunities.
- Learn how to grow your talents and help others do the same.
- Understand how to lead your team into a growth mindset culture.
Capstone Projects: Your Personal Growth Plan
Throughout the program, build your professional portfolio and toolkit. Maximize your return-on-investment by creating your very own Personal Growth Plan. Then, step into your newfound power to be a transformative leader in today's chaotic and disruptive world.
Transformative Leadership Zschool Instructor
Mike Grandinetti, Chief Marketing & Strategy Officer at Reduxio
Mike’s been continuously active in the fields of innovation, entrepreneurship, and human-centric design as an operating executive and an educator since earning his BS Engineering degree. He has spent his entire career in the world's leading innovation clusters of Silicon Valley, Boston, Austin, and Tel Aviv. He's a successful serial tech entrepreneur and has been named Financial Times Global Professor of the Week and Professor of the Year.
As a professor of entrepreneurship, innovation, design, and marketing at Harvard, Brown, and Rutgers, Mike is on the faculty of the University of California at Berkeley executive course, Engineering Leadership Professional Program, where he’s also Program Development Fellow for the Berkeley Innovation X- Labs. He’s been on the faculty of the MIT Founder’s Program on Entrepreneurship for over a decade, and previously was a Senior Lecturer in the MIT Sloan School of Management. He’s taught courses on Leadership at the MBA/EMBA and Executive Education levels since 2010.
Mike has worked as an innovation consultant for top companies from Accenture to Zimmer Biomet. He's a board member, hackathon, and design sprint leader for IBM, Nestle, and more. He's also a keynote speaker (TEDx, MIT CIO Symposium, International Startup Festival), podcast author & host, columnist (Forbes), startup accelerator leader (StartupNext Techstars seed stage), and in-demand startup mentor.
His wealth of experience led to induction into the National Engineering Honor Society and the Rutgers College of Engineering Medal of Excellence Award for Career Achievement, where he graduated magna cum laude with a BS in Mechanical Engineering. He was also named alumni of the year at Rutgers. He earned his MBA degree with distinction at Yale, where he was named the annual Jess Morrow Johns Memorial Scholar and a Yale Teaching Fellow.
As a professor of entrepreneurship, innovation, design, and marketing at Harvard, Brown, and Rutgers, Mike is on the faculty of the University of California at Berkeley executive course, Engineering Leadership Professional Program, where he’s also Program Development Fellow for the Berkeley Innovation X- Labs. He’s been on the faculty of the MIT Founder’s Program on Entrepreneurship for over a decade, and previously was a Senior Lecturer in the MIT Sloan School of Management. He’s taught courses on Leadership at the MBA/EMBA and Executive Education levels since 2010.
Mike has worked as an innovation consultant for top companies from Accenture to Zimmer Biomet. He's a board member, hackathon, and design sprint leader for IBM, Nestle, and more. He's also a keynote speaker (TEDx, MIT CIO Symposium, International Startup Festival), podcast author & host, columnist (Forbes), startup accelerator leader (StartupNext Techstars seed stage), and in-demand startup mentor.
His wealth of experience led to induction into the National Engineering Honor Society and the Rutgers College of Engineering Medal of Excellence Award for Career Achievement, where he graduated magna cum laude with a BS in Mechanical Engineering. He was also named alumni of the year at Rutgers. He earned his MBA degree with distinction at Yale, where he was named the annual Jess Morrow Johns Memorial Scholar and a Yale Teaching Fellow.
Develop Strategies & Interpersonal Skills for Greater Success
Women have always been at the forefront of policy change and breaking barriers. Today’s women executives work hard to balance personal and professional lives while exceeding expectations. Resilience and determination continues to empower women toward their goals to become chiefs of industry. You'll learn to navigate the nuances of thought leadership, barrier destruction and organizational influence. This program serves as a platform for women to engage and uplift each other by inspiring positive change.
Download the Women in Leadership Brochure
Go to:
About the Program – Enroll Today! – Curriculum – Zschool Instructors
About the Women in Leadership Program
The Southwestern Law School Women in Leadership Program is designed by industry experts for professionals seeking expert advice, strategies, and practical tools. From your initial Personal Leadership assessment to team building, negotiation strategies, communications, organizational culture, and more, be ready to roll up your sleeves and apply new skills in this hands-on, interactive course.
Benefits to Companies
- Gain strategies to reduce lost revenue and improve work performance.
- Convert unproductive conflict to profitable dialogue.
- Encourage high-value employees to realize their full potential.
- Hone and perfect managerial skills.
- Develop specific tools for managing communication and productivity among diverse, interpersonal styles.
- Encourage health and well-being of employees by improving overall organizational behavior.
- Perfect decision-making and problem-solving skills.
Benefits to Individual Students
- Discover impactful skills and tools for leadership, resulting in an improved bottom line.
- Learn the secrets of happiness for work-life balance.
- Set goals for negotiation and strategy and make actionable plans.
- Understand the many facets of transformational and transactional leadership and its effect on obtaining an ethical ROI.
- Assert your power and position without compromising integrity.
- Evade the antiquated methods of valuing your worth and demonstrate your real value through appropriate communication and dialogue.
Enroll Today!
8 Modules Online ($4,995)
Rolling Admission - Start Anytime
- Self-paced
- Workbooks, eBooks & all course materials
- Hands-on projects
- Interactive discussion boards
Women in Leadership Curriculum
Learn how to navigate the nuances of leading through thought leadership, barrier destruction, and influence. Each module helps you assess your skills, develop your thoughts, and work out your strategies. Even better, this course provides you with the full Women in Leadership Ultimate Toolkit of OVER 30 Workbooks, eBooks, team focused activities, online templates, assessments, planning guides, and cultural posters. All to help YOU on the road to success.
From the ongoing battle for equal rights to the breaking of barriers in the workplace, women face complex issues in a dynamic environment that has been dominated by men for centuries. Even in the face of adversity, women continually meet or exceed company expectations while continuing to juggle the day-to-day. The modern-day woman is often required to transition from mogul to mother in a matter of minutes. Enjoy a course created and taught by women leaders, for women leaders!
From the ongoing battle for equal rights to the breaking of barriers in the workplace, women face complex issues in a dynamic environment that has been dominated by men for centuries. Even in the face of adversity, women continually meet or exceed company expectations while continuing to juggle the day-to-day. The modern-day woman is often required to transition from mogul to mother in a matter of minutes. Enjoy a course created and taught by women leaders, for women leaders!
Module 1 - Pillars of Positivity
Explore the important pillars of positivity and networking for women leaders. Learn to successfully lead change in your organization by understanding your strengths and how to use them, both intentionally and purposefully.
- Develop your own feminine strength, style and strategies.
- Discover the power of high achieving women role models.
- Break down silos and shatter the glass ceiling.
Module 2 - Inspiring Emotional Intelligence
Identify and assess empathy among employees and colleagues. Discover how to use your own experiences to inspire and lead team dynamics.
- Overcome individual and interpersonal barriers.
- Learn how to train teams for greatness.
- Uncover the elements of emotional intelligence that make an impact on your organization.
Module 3 - Winning Work-Life Balance & Mentoring
Embrace your self-confidence and expand your leadership while balancing your professional and personal life. Then, delve into mentorship and discover the rewards for everyone, including your organization.
- Identify the four essential elements of balance: learn, interact, framework, excel.
- Explore the benefits of a flexible working environment.
- Develop an action plan to help foster mentorship opportunities.
Module 4 - Improving Communication Habits
Overcome challenges with diversity and adversity in a dynamic work environment. Generate strategies to communicate with a dynamic work force while facing challenges and embracing inclusivity.
- Uncover verbal and nonverbal communication patterns.
- Examine gender differences in leadership styles.
- Develop your own style for speaking and presenting.
Module 5 - Advocacy, Actions & Accountability
Create your own advocacy plan, define your success measurements, and what resources you’ll need. Learn to be more assertive, when to take decisive actions, and how to allocate resources to hold everyone accountable.
- Identify how women encouragement is used in the decision-making process.
- Generate advocacy and reformation for policy change.
- Learn to properly allocate resources to influence and improve employee performance.
Module 6 - Skills for Contracts & Negotiations
Develop collaborative communication processes and skills for negotiation. Harness the power of your actions to lead and manage efforts in your organization, resulting in measurable and accountable projects.
- Discover ways to enhance your confidence, behavior and actions during the negotiation process.
- Understand the benefits of respect, resolution and returns for women negotiators.
- Learn close-to-the-vest strategies – she who speaks first often loses the game.
Module 7 - Driving Ideas, Intellectual Growth & Transformation
Learn to use idea sprinting and new product development as a means for intellectual growth and relevancy. Determine how ideas generated within an organization lead to transformational and transactional success.
- Identify the importance of the leader-member exchange theory.
- Explore methods that foster idea generation.
- Drive relationship-based innovation and learn how it impacts achievement among employees.
Module 8 - Executive Leadership & Organizational Culture
Change is hard, people are resistant, and the market is becoming more fiercely competitive every day. Organizations must quickly evolve or be left behind. It takes a special leader to navigate these waters and get your entire organization marching to the same drummer. Arm yourself with these indispensable leadership skills.
- Discover how to drive adoption across your entire organization.
- Successfully jump start your role by gaining quick wins and bring others along with you.
- Become a successful change-agent for experience-first thinking and inspire change.
Capstone Projects: Distinguished Women in Leadership Personal Growth & Organizational Strategic Plans
To reap the highest return-on-investment, you're encouraged to create your very own strategic plan. Complete the Personal Growth Plan to step into your new found power with confidence, authenticity and presence. Or, use the Organization Strategic Plan to support all women in leadership throughout your entire company. Each program workbook and exercise helps build your very own professional Distinguished Women in Leadership portfolio.
Women in Leadership Zschool Instructors
Dr. Sarit J. Levy
From patent acquisition to web development, Dr. Sarit Levy strives to build strong foundations and scalable practices for each organization she works with. These organizations span multiple industries, countries, and platforms; and these solutions led to the development of an innovative way to measure a firm's contributions and predict future success.
As an academic and entrepreneur, Dr. Levy has led, advised, and taught business programs for top universities and organizations around the globe. Not only is she multi-lingual, but Dr. Levy is also well-versed in sustainability, analytics, and international negotiations. With a Ph.D. in Business Administration from Touro University International and an M.S. in Management Engineering and Computer Science from Long Island University, she's played an integral role in many successful accreditation processes and continues to be an influencer in business leadership.
As an academic and entrepreneur, Dr. Levy has led, advised, and taught business programs for top universities and organizations around the globe. Not only is she multi-lingual, but Dr. Levy is also well-versed in sustainability, analytics, and international negotiations. With a Ph.D. in Business Administration from Touro University International and an M.S. in Management Engineering and Computer Science from Long Island University, she's played an integral role in many successful accreditation processes and continues to be an influencer in business leadership.
Blanca Greenstein, Esq.
Blanca was a lawyer for 25 years and served as a trial lawyer (voted Lawyer of the Year at the Public Defender's Office), head of litigation for a publicly traded corporation Ocwen Loan Servicing LLC, partner of two major law firms (Morris Laing Evans Brock & Kennedy, Chtd and Greenstein & Associates) and is also an inventor of a fully patented custom built email management program called Ingate, which she invented to process high volumes of corporate email.
Blanca’s true calling however is to produce broadcasts on a variety of topics to educate and empower her audience. The collective influences within the Laws of Life team reaches almost 74,000 followers in South Florida. Blanca also believes in the power of networking and also hosts a weekly networking event attended by business owners nationwide. Blanca is a superior public speaker that fires up her audience and motivates her listeners to be the best person they can possibly be. She is featured on 95.9 and 106.9 radio stations and has a regularly scheduled Podcast and Webcast that is always FIRED UP! Blanca is a force to be reckoned with and appears as a speaker at events worldwide.
Blanca’s true calling however is to produce broadcasts on a variety of topics to educate and empower her audience. The collective influences within the Laws of Life team reaches almost 74,000 followers in South Florida. Blanca also believes in the power of networking and also hosts a weekly networking event attended by business owners nationwide. Blanca is a superior public speaker that fires up her audience and motivates her listeners to be the best person they can possibly be. She is featured on 95.9 and 106.9 radio stations and has a regularly scheduled Podcast and Webcast that is always FIRED UP! Blanca is a force to be reckoned with and appears as a speaker at events worldwide.
Corvaya Jeffries
As a veteran journalist and reporter for some of the top news teams in the U.S., Corvaya is both a newscaster and news-maker. After launching Florida Time, an online platform featuring news from 22 South Florida teams, she's grown both her subscriber base and her talents as a storyteller. While working for organizations like CNN, she regularly improves content, manages apps and teams, audits competitors, and pitches breaking news events. A driven thought leader, Corvaya’s dedication to copy-writing, editing, and multi-platform production has led to industry accolades such as a CNN Diversity Fellow and the winner of Cox Media Group’s Digital Talent Program.
Stephene Klein, MPH, MPHA, MB
As a real estate broker, radio host, and positivity influencer, Stephene is used to taking on many roles. Whether she's selecting commercial properties for expansion or reaching an audience of over 87,000 through various media platforms, Stephene stays focused on four foundational principles: resilience, resourcefulness, resolve, and reinvention. She's reinvented herself many times over 20 years in public relations, marketing, advertising, and business development. After working with CBS, Nielsen and JK Whatley, she's received awards for creative writing, video production, and was nominated for Fortune Magazine's 40 Under 40.
Download the Women in Leadership Brochure
Enhance your ROI by implementing AI
Artificial Intelligence (AI) is transforming the world we live in. AI refers to a collection of computer programs and technologies designed to solve complex problems in ways similar to humans. It's an ambitious effort to replicate human thought, creativity, and intuition, all simply using software code. You'll break down the implications of AI, including its role in the job market, and the capabilities and challenges to expect, and learn to navigate the risks and rewards of implementing AI at your organization. This program will expand your knowledge and help you discover the incredible possibilities of AI.
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About the Program – Enroll Today! – Curriculum – Zschool Instructors
About the Strategic AI Program
Southwestern Law School Strategic AI Program is designed by industry experts for professionals to use AI frameworks and best practices developed by top companies. You'll be immersed in practical projects and real work challenges as you apply principles and techniques to drive AI innovation. Be ready to roll-up your sleeves and apply new skills in this hands-on, interactive course.
Enroll Today!
8 Modules Online ($4,995)
Rolling Admission - Start Anytime
- Self-paced
- All course materials
- Hands-on projects
- Interactive Discussion boards
Strategic AI for Legal Professionals Curriculum
The interdisciplinary curriculum packs thought leadership, strategies, innovative frameworks, and peer discussions into eight modules. Industry professionals lead you through the program while sharing their real-world expertise and guidance.
Whether you're a tech enthusiast, a business professional, or simply curious about the future of AI, this course offers you a comprehensive and approachable learning journey. During the course, you'll enjoy the Strategic AI Ultimate Toolkit, with OVER 60 assessments, eBooks, worksheets, templates, discussion posters, and guides. All to help YOU succeed in this growing field.
You'll walk away with knowledge, plans ready for implementation, and a certificate that shows you've invested in yourself and your career.
Whether you're a tech enthusiast, a business professional, or simply curious about the future of AI, this course offers you a comprehensive and approachable learning journey. During the course, you'll enjoy the Strategic AI Ultimate Toolkit, with OVER 60 assessments, eBooks, worksheets, templates, discussion posters, and guides. All to help YOU succeed in this growing field.
You'll walk away with knowledge, plans ready for implementation, and a certificate that shows you've invested in yourself and your career.
Module 1 - Introduction to Strategic Al
Learn the fundamentals of AI. Understand how to use AI in the workplace and the potential pitfalls when it goes wrong for a business. Uncover best practices for implementing AI in a business setting and how to maximize the benefits.
- Discover how AI technologies can transform your business and improve customer engagement.
- Understand how AI is transforming the workplace and improving efficiency.
- Identify what AI is and what it is not, and the pitfalls of implementation.
- Explore the steps to take to maximize the impact of AI in your business.
Module 2 - A New Strategic Framework for Applying AI
Discover the various types of AI functions and the best opportunities for businesses. Identify and address business needs that can be solved with AI. See the impact on the customer experience and how AI can enhance the customer journey.
- Uncover the functions of deep learning and machine learning and how to apply them.
- Leverage tools and technologies to streamline processes, optimize operations, and make better-informed decisions.
- Create personalized and engaging interactions that drive loyalty, increase revenue, and influence future trends.
Module 3 - Embracing AI's Disruptive Power in Your Job
AI has disrupted many jobs across various industries, and this trend is likely to continue. However, new job opportunities have risen in a variety of fields. Learn how to adapt to this disruption to remain competitive in the changing job market.
- Discover ways AI is effecting the functions of a job.
- Examine AI-powered insights to make informed decisions and drive your organization forward.
- Learn why creative, emotionally intelligent, and critical thinking roles may not be affected by AI advancements.
- Explore generative AI and its immediate effects.
Module 4 - AI's Disruptive Power Across Industries
The industry impact of AI is affecting the way businesses operate. Leaders must approach decision-making differently. Learn the importance of identifying the immediate impact of AI on your business and how to adapt to these changes to stay competitive.
- Understand how to leverage AI and use automation to reduce costs.
- Learn how automation will streamline processes and boost efficiency.
- Create a plan to use technology ethically and effectively and mitigate disruptions.
- Discover ways to transition employees into new roles and boost your company's competitive advantage.
Module 5 - Using AI for Creative Innovation!
Dive into the applications of AI in creative areas (marketing, product development, design). Leverage the latest trends to innovate with new and exciting products and services. Then, experience an AI workshop to fuel your own imagination!
- Learn how algorithms analyze large amounts of data to reduce carbon emissions or mitigate the effects of natural disasters.
- Discover the design and creative processes of AI art generators to help you refine your designs before building them.
- Uncover practical tips to successfully implement chat bots.
- Identify why rapid prototyping is vital for efficient product development.
Module 6 - Concerns & Risks Around AI
As AI technology continues to evolve, many concerns and risks have emerged. These include employment, data security, system hacking, and creator biases. Learn the key ways to address these concerns and mitigate risk for ethical and responsible use.
- Explore the nature of AI bias and the impact it may have on society.
- Understand the negative impacts of AI on the environment and take steps to mitigate them.
- Uncover risks and challenges of AI and ML and create strategies to secure your systems.
- Learn practical approaches to navigate the ethical landscape of AI and balance progress with consequences.
Module 7 - Quantifying the Impact of AI
Identify best practices to measure and evaluate the performance of your AI initiatives to achieve the best ROI. Review industry case studies and leverage your strategies with data-driven insights to optimize and drive true business growth.
- Understand how to leverage AI to achieve ROI.
- Review essential AI concepts and how to use them to create intelligent dashboards and reports.
- Discover how to build and deploy AI models to automate data processing tasks and improve productivity.
- Identify ways to improve Human Resources (HR) processes, the tools you'll need, and how to measure the impact.
- Dive into visual AI and its uses.
Module 8 - Driving AI Transformation & Adoption
Lead successful AI initiatives and drive positive change. Explore the various stages of change management, learn to effectively communicate the benefits of AI, assess your organization's readiness, and identify tools to manage change and overcome resistance.
- Discover how AI can enhance the employee experience and overall company culture.
- Identify the key steps to successfully introduce AI to your employees to foster a culture of learning and innovation.
- Apply frameworks to the context of AI adoption to overcome challenges.
- Learn the 4 guiding principles to educate your staff and ensure a smooth transition.
Capstone Project: Strategic AI Plan
To reap the highest return-on-investment, you're encouraged to create your very own strategic plan. This Strategic AI Plan will document your vision, goals, insights, designs, and initial programs, all of which will be used to drive AI success across your organization.
Strategic AI for Legal Professionals Zschool Instructors
Eric Greenberg
Eric Greenberg is an entrepreneur and author, currently leading Zschool as CEO. He's committed to providing the highest quality executive education programs to help professionals advance their careers and drive business success. His latest book, Strategic AI, is specifically tailored for non-technical leaders and decision-makers seeking to understand how AI is not just a buzzword, but a fundamental shift disrupting industries.
Eric is an accomplished AI instructor with a profound passion for blending the realms of AI and education. Through his mentorship and guidance, numerous AI enthusiasts have been inspired to pursue careers in this rapidly advancing domain. He actively collaborates with industry experts, leading research institutions, and AI organizations to stay abreast of the latest advancements in the field. Through his thought leadership, he contributes to shaping the future of AI by sharing insights, presenting innovative methodologies, and fostering fruitful collaborations.
With over 25 years of experience, his executive education courses have been delivered by more than 40 universities internationally. His programs have been featured in the New York Times and many are consider critical programs to several fortune 500 companies.
Prior to his involvement in executive education, Eric built and sold a successful marketing company with over 5000 employees and 35 offices. His book, Strategic Digital Marketing, has been translated into multiple languages and used as a textbook at several universities. He has a demonstrated passion for education, leadership, and entrepreneurship, and has presented at numerous conferences and events as an industry expert. Eric holds a degree in Economics from Wharton School of Business and a law degree from the New York University School of Law.
Eric is an accomplished AI instructor with a profound passion for blending the realms of AI and education. Through his mentorship and guidance, numerous AI enthusiasts have been inspired to pursue careers in this rapidly advancing domain. He actively collaborates with industry experts, leading research institutions, and AI organizations to stay abreast of the latest advancements in the field. Through his thought leadership, he contributes to shaping the future of AI by sharing insights, presenting innovative methodologies, and fostering fruitful collaborations.
With over 25 years of experience, his executive education courses have been delivered by more than 40 universities internationally. His programs have been featured in the New York Times and many are consider critical programs to several fortune 500 companies.
Prior to his involvement in executive education, Eric built and sold a successful marketing company with over 5000 employees and 35 offices. His book, Strategic Digital Marketing, has been translated into multiple languages and used as a textbook at several universities. He has a demonstrated passion for education, leadership, and entrepreneurship, and has presented at numerous conferences and events as an industry expert. Eric holds a degree in Economics from Wharton School of Business and a law degree from the New York University School of Law.
Carol Buehrens
Carol is the author of ‘Happy R.A.V.I.N.G. Customers!’ and is a leading CX expert. She has a wealth of skills and expertise to draw from, constructing customer experiences for over 30 years for major companies such as Liberty Mutual, Northrop, McDonnell-Douglas, Bechtel, GE, Mercury Marine, and ICW Group Insurance Companies.
Carol’s passion for improving customer experience has resulted in numerous awards, including the prestigious “CX Innovation Award” from the Customer Experience Professionals Association (CXPA), ICW Group CEO Award, the Liberty Mutual Star Award, and is listed in the World's Top 30 Customer Service Professionals.
A Founding Member and Expert Panel Member of the international Customer Experience Professional Association (CXPA), Carol is also an active member of the San Diego Customer Experience Special Interest Group (CX SIG), and Professor at California State University Fullerton and University of California San Diego.
Carol’s passion for improving customer experience has resulted in numerous awards, including the prestigious “CX Innovation Award” from the Customer Experience Professionals Association (CXPA), ICW Group CEO Award, the Liberty Mutual Star Award, and is listed in the World's Top 30 Customer Service Professionals.
A Founding Member and Expert Panel Member of the international Customer Experience Professional Association (CXPA), Carol is also an active member of the San Diego Customer Experience Special Interest Group (CX SIG), and Professor at California State University Fullerton and University of California San Diego.
Stephene Klein
Stephene Klein is a trailblazer whose academic and professional journeys stand as a testament to her relentless pursuit of excellence. She holds three master's degrees - an MBA, MPH, and MPHA - from Everglades University, Boca Raton, FL, where she graduated summa cum laude, marking her place at the pinnacle of her class with an unrivaled 4.0 GPA. This academic titan not only delivered the Graduate Commencement keynote address, inspiring a crowd of over 1,000 attendees, but she is also a notable faculty member guiding the next generation of leaders. Her profound insights and wealth of knowledge have shaped countless C-suite executives, fostering excellence and innovation on a global scale.
Outside of academia, Stephene has consistently made a global impact. She is a Gold Medalist, Storytelling Writing Award Winner (2024), and the recipient of the Global Vision Award for Brand Strategy (2023). She was also the featured cover story of South Florida Magazine (2021), and has etched her place in the global business echelons. Her dynamic role at Zschool, saw her spearhead over 500+ Advisory Board meetings, annually, shaping the strategic direction for over 10,000 CxOs and senior executives worldwide.
With 20+ years of award-winning business development and engagement marketing experience, coupled with 15+ years of senior leadership roles, Stephene consistently drives sustainable revenue growth for leading global companies. Her extensive experience across multiple domains, including sales, marketing, and partnerships, and her well-established global network, position her as a catalyst for success in complex business environments.
Outside of academia, Stephene has consistently made a global impact. She is a Gold Medalist, Storytelling Writing Award Winner (2024), and the recipient of the Global Vision Award for Brand Strategy (2023). She was also the featured cover story of South Florida Magazine (2021), and has etched her place in the global business echelons. Her dynamic role at Zschool, saw her spearhead over 500+ Advisory Board meetings, annually, shaping the strategic direction for over 10,000 CxOs and senior executives worldwide.
With 20+ years of award-winning business development and engagement marketing experience, coupled with 15+ years of senior leadership roles, Stephene consistently drives sustainable revenue growth for leading global companies. Her extensive experience across multiple domains, including sales, marketing, and partnerships, and her well-established global network, position her as a catalyst for success in complex business environments.
Elissa Cham
I am a seasoned leader with a proven track record of driving strategic growth and program excellence. As a Senior Director and Instructional Designer at Zschool, I have been at the forefront of shaping and executing high-impact programs that engage top-tier executives and industry leaders. My expertise encompasses leading comprehensive sales and marketing initiatives that not only attract prospective clients but also build enduring relationships with key stakeholders.
With a deep-rooted background in customer success and client relations, I have consistently elevated customer retention, satisfaction, and advocacy through innovative approaches and a commitment to excellence. In my prior role as Customer Success Manager Lead and Trainer at Sykes Enterprises, I was entrusted as the primary liaison for our most valued clients, spearheading efforts to maximize product adoption, uncover upsell opportunities, and advocate for client needs across multiple departments.
My extensive experience in customer service leadership, honed through pivotal roles at Aerus Electrolux and Acosta Sales & Marketing, has equipped me with a profound understanding of customer-centric strategies and team management. I am passionate about fostering growth, delivering value, and inspiring excellence in all aspects of program management and client engagement.
With a deep-rooted background in customer success and client relations, I have consistently elevated customer retention, satisfaction, and advocacy through innovative approaches and a commitment to excellence. In my prior role as Customer Success Manager Lead and Trainer at Sykes Enterprises, I was entrusted as the primary liaison for our most valued clients, spearheading efforts to maximize product adoption, uncover upsell opportunities, and advocate for client needs across multiple departments.
My extensive experience in customer service leadership, honed through pivotal roles at Aerus Electrolux and Acosta Sales & Marketing, has equipped me with a profound understanding of customer-centric strategies and team management. I am passionate about fostering growth, delivering value, and inspiring excellence in all aspects of program management and client engagement.
Rosemary Frappier
Rosemary Frappier is a seasoned professional with over 30 years of leadership, customer experience, and strategic management expertise. As an Instructor, she draws on her extensive background to teach and facilitate senior leaders, helping them achieve organizational success.
Rosemary holds a Bachelor of Arts in Sociology from Montclair State University and is a certified Lean Six Sigma Green Belt, highlighting her dedication to process improvement and operational excellence. Currently, as the Director of Advisor Experience at Zschool, she has been pivotal in shaping business strategy and leading teams with distinction for over four years. Her extensive experience is further deepened by her prior roles as a Program Director and Manger for executive education programs, where she refined her skills in Customer Experience, Design Thinking and Transformative leadership. She has also held various leadership roles in the non-profit segment, including Treasurer for the Marine Academy of Science and Technology and President of the PTSA in various schools within the Matawan Aberdeen Regional School district.
Known for her caring and empathetic nature, Rosemary is a devoted wife of 25 years and a mother of three. She enjoys traveling, reading, and spending time with her dog, Margo. Her ability to connect and seek out the opinions of others make her sessions engaging and fun.
Rosemary holds a Bachelor of Arts in Sociology from Montclair State University and is a certified Lean Six Sigma Green Belt, highlighting her dedication to process improvement and operational excellence. Currently, as the Director of Advisor Experience at Zschool, she has been pivotal in shaping business strategy and leading teams with distinction for over four years. Her extensive experience is further deepened by her prior roles as a Program Director and Manger for executive education programs, where she refined her skills in Customer Experience, Design Thinking and Transformative leadership. She has also held various leadership roles in the non-profit segment, including Treasurer for the Marine Academy of Science and Technology and President of the PTSA in various schools within the Matawan Aberdeen Regional School district.
Known for her caring and empathetic nature, Rosemary is a devoted wife of 25 years and a mother of three. She enjoys traveling, reading, and spending time with her dog, Margo. Her ability to connect and seek out the opinions of others make her sessions engaging and fun.
Contact Information
Dana Lockwood
Program Manager
Tel:213-205-6886
Email: dlockwood@execed.swlaw.edu